Privacy Policy
KreatoriumAI ("we," "us," "our") provides AI tools to create and edit images. This Privacy Policy explains what we collect, how we use it, and your choices. If you don't agree with this Policy, please don't use the Service.
Information we collect
Account info: email and password (stored securely by our authentication provider).
Content you provide: prompts, settings, and images/files you upload to generate or edit images.
Usage & billing: plan, tokens/credits used, subscription status (handled by our payment processor; we don't see full card numbers).
Device & logs: IP address, browser/OS, pages viewed, timestamps, and diagnostics.
Support: messages and screenshots you send us (including via Discord tickets).
How we use information
Provide the Service: sign you in, run your image tasks, track tokens, store your outputs (if you choose).
Improve & protect: fix bugs, monitor performance, prevent abuse and fraud.
Communicate: service emails (account, billing, changes) and product updates (you can unsubscribe).
Legal: comply with laws, enforce our Terms, and protect our rights.
AI processing
To fulfill your requests, your prompts and files may be sent to AI model services or models we host. These services may temporarily log data for reliability, security, and abuse prevention.
Training: We do not train our own models on your content unless you explicitly opt in.
Sharing
We don't sell your personal information. We share it only with:
Service providers (authentication, hosting, payments, analytics, support, AI model services) under contract to process data for us;
Legal/compliance when required by law;
Business transfers (e.g., merger or acquisition, with notice where required).
Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, perform analytics, and prevent fraud. You can control cookies in your browser; blocking some may affect the Service.
Data retention
We keep data as long as needed to provide the Service and meet legal obligations. You may delete content in your account or ask us to delete your data (see "Your rights").
Your rights
Depending on your location, you may request access, correction, deletion, portability, or object/restrict certain processing. California residents also have rights under the CPRA. We do not sell or share personal information for cross-context behavioral advertising.
To exercise rights: support@kreatoriumai.com (we may verify your identity).
Security
We use reasonable safeguards (encryption in transit, access controls, monitoring). No system is 100% secure—please keep your credentials safe.
International transfers
We're a U.S. company and use providers that may process data globally. Where required, we apply appropriate safeguards.
Children
The Service isn't directed to children under 13 (or the age of digital consent in your region). If a child's data was provided to us, contact us to remove it.
Changes
We may update this Policy from time to time. The "Effective date" shows the latest version. We'll notify you of material changes where required.
Contact
Questions or privacy requests: support@kreatoriumai.com
For Discord support tickets, include only info needed to troubleshoot; avoid sensitive data.